Privacy Policy

Effective: 26 April 2023

1. General

This Privacy Policy (together with our Terms of Service and Cookie Policy) describes our policies and procedures on the collection, use, and disclosure of your information when you access and use the Website and the Services in accordance with the Data Protection Act 2018 (‘DPA 2018’) and the EU General Data Protection Regulation (‘GDPR’).

Please read the following Privacy Policy carefully to understand our policy, procedures, and practices regarding your personal information and how we collect, use, store, and disclose it. We will use your personal information in accordance with this Privacy Policy and applicable data protection laws.

2. Definitions

For the purposes of this Privacy Policy, the following definitions shall apply:

1. ‘Account’ means a unique account created for You to access Services or parts of our Services.
2. ‘Account Holder’ means any person, organization, or company which has registered to use or has the license to use Speak2Impact’s Services.
3. ‘Cookie’ means a piece of data stored locally on your computer that contains information about your activities on the Internet.
4. ‘Consent’ means any freely given, specific, informed, and unambiguous indication of a data subject’s wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of Personal Data relating to him or her.
5. ‘Device’ means any device that can access the Website such as a computer, a cell phone, or a digital tablet.
6. ‘Internet Protocol Address’ and ‘IP Address’ means an identifying number that is associated with a specific computer or computer network.
7. ‘Personal Data’ means any information relating to an identified or identifiable living individual.
8. ‘Service’ means one or more services provided by Speak2Impact Limited.
9. ‘Service Provider’ and ‘Service Providers’ refers to third parties that provide Services on our behalf.
10. ‘Speak2Impact Limited’, ‘Speak2Impact Ltd’, ‘Speak2Impact’, ‘we’ and ‘us’ means Speak2Impact Limited (Company Reg. No. 09470705), a company registered in England and the owner of this Website and Services.
11. ‘Susie Ashfield’ means the brand that belongs to the Speak2Impact Ltd company and presents a hallmark of the identity of the company.
12. ‘Third-Party Social Media Service’ refers to any website or any social media website through which a User can log in or create an Account to use the Service.
13. ‘Usage Data’ refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
14. ‘User’ means any individual or company which enters the Website.
15. ‘Website’ means the Speak2Impact-controlled website located at Susie Ashfield and Speak2Impact (academy.susieashfield.com) or any other satellite websites or subdomains controlled by Speak2Impact Limited that link to this Agreement.
16. ‘You’ means the individual accessing or using our Website and/or Services, or the company, or other legal entity on behalf of which such individual is accessing or using the Website and/or Services, as applicable.

3. Personal Data We Collect

While using our Website and Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to:

• e-mail address;
• first name and last name;
• phone number;
• address, state, province, ZIP/Postal code;
• usage data.

We collect and use your Personal Data in different ways depending on your relationship with us, for example, if you are a User or an Account Holder, and how you have interacted with us. This may include information we receive from other third parties as well.

We may collect and process the following personal data from you:

• Log-in Data: Information that you provide by filling in forms on our Website such as information provided at the time of setting up an Account on the Website, subscribing to our Services, posting material, or requesting further Services.
• Account Data: Profile information you provide to us relating to your Account.
• Correspondence Data: Contact information we collect from you. This may include records of correspondence in case you contact us.
• Service Data: Information we collect regarding Services you have purchased from us.
• Payment Data: Information provided to us relating to payment including credit or debit card details.
• Usage Data: Usage data is collected automatically when using the Service. It may include information such as your Device’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, unique device identifiers, and other diagnostic data.
• Information From Third-Party Social Media Services: We allow you to create an account and log in to use the Services through Third-Party Social Media Services (e.g. Google and Facebook).
• Complaint Data: Information provided to us made via complaints.

4. Children

We are committed to preserving online privacy and data protection for all our Website Users, including children. As Websites are general audience sites, we do not knowingly collect information about children. We are committed to not collecting any information from children under the age of 13 (thirteen). If you are under the age of 13 (thirteen), you are not allowed to use or submit information to the Website.

5. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity of our Services and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to analyze and further improve our Services.

The technologies in question may include:

• Cookies or Browser Cookies: A cookie is a piece of data stored locally on your computer that contains information about your activities on the Internet. You can instruct your browser to refuse all Cookies or to indicate when a cookie is being sent. We are required to obtain your consent to use cookies. If you do not accept Cookies, you may not be able to use some parts of our Services. For more information please check our Cookies Policy.
• Web Beacons: Particular sections of our Services may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users who have visited our Website or opened an e-mail, and for other related Website statistics’ purposes.

6. Use of Your Personal Data

We use your Personal Data for purposes arising from your use of the Website and Services. We will only use your Personal Data for the purposes we have collected it. If we need to use your Personal Data for another purpose, we will seek your Consent.

We are required to establish a legal basis to use your Personal Data.

We use your personal information for the following lawful reasons:

• To provide and maintain our Services, including monitoring the usage of our Services.
• To manage your Account.
• To provide you with information you request from us or which may interest you, where you have given your consent to be contacted for such purposes.
• To notify you about any changes to our Services.
• To enter into or carry out obligations arising from any contracts entered into between you and us.
• To comply with a legal obligation.
• For our legitimate business interests such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Website, Services, marketing, and user experience.
• With your Consent, for example when you contact us to attend and manage your requests.

7. Disclosure of Your Personal Data

We may share your Personal Data with third parties who provide Services on our behalf. We may employ the Services of other parties for dealing with issues that may include but are not limited to, payment handling, search engine facilities, and marketing. These Service Providers do not have access to certain personal information provided by Users and Account Holders of the Website and Services.

Any Personal Data provided by these Service Providers may be used only to the extent required by them to perform the requested services. Any Personal Data that is processed by third parties must be processed within the terms of this Privacy Policy and in accordance with applicable data protection laws.

8. Retention of Your Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with legal, accounting, or reporting obligations.

9. International Transfers

Your Personal Data is processed at our operating offices and in any other places where the parties involved in the processing are located. This means that information may be transferred to computers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your Consent to this Privacy Policy means that you agree to the transfer, storing, and processing of your information to the extent permitted by applicable data protection laws.

We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your Personal Data and other related personal information.

10. Security

We will take all reasonable steps to ensure that appropriate technical and organizational measures are carried out in order to safeguard the Personal Data we collect from you against unlawful access and accidental loss and/or damage. To prevent unauthorized access or data disclosure, we have put in place suitable physical, technical, and administrative procedures to protect the Personal Data we collect.

We will ensure that all our employees, affiliates, and partners are aware of their privacy and security obligations. We will take all reasonable steps to ensure that third parties working on our behalf are aware of their privacy and security obligations.

The transmission of information via the Internet is not completely secure. Even though we will do our best and take all reasonable steps to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Website. Once we have received your information, we will use strict procedures to try to prevent unauthorized access.

11. Your Privacy Rights

In accordance with applicable data protection laws, you have certain rights related to your Personal Data. Under certain circumstances, you have the right by applicable law to request:

• Your Right of Access: You have the right to ask us for copies of your personal information. This right enables you to receive a copy of your Personal Data and check whether we are lawfully processing it.
• Your Right to Rectification: You have the right to ask us to rectify personal information you think is inaccurate or complete any information you think is incomplete.
• Your Right to Erasure (Your Right to be ‘Forgotten’): You have the right to ask us to delete or remove your personal information under certain circumstances. If you ask us to erase your Personal Data, we will either confirm to you that this has been done, or if we are not able to delete it, let you know why and inform you how long we will hold it for.
• Your Right to Restriction of Processing: You have the right to ask us to restrict the processing of your Personal Data under certain circumstances. If you ask us to restrict the processing of your Personal Data, we will either confirm to you that this has been done, or if we are not able to restrict it, we will inform you why.
• Your Right to Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.
• Your Right to Data Portability: In certain circumstances, you have the right to ask that we transfer the Personal Data you gave us to another organization or to you. If you request this, we may either act upon your request and confirm that we have done so or if there is a valid reason why we cannot do it, we will tell you why.

You will not have to pay a fee to access your Personal Data or to exercise any other privacy right. We may charge a reasonable fee if your request is unfounded, repetitive, or excessive. We will let you know of any charges before completing your request.

We reserve the right to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data or to exercise any other privacy right. This represents a security measure to ensure Personal Data confidentiality.

We will try to respond to all legitimate requests within 30 (thirty) days. Occasionally it could take us longer if your request is complex or you have made several requests. If it takes us longer than 30 (thirty) days to respond, we will notify you and keep you updated.

The Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, has also published detailed information about privacy rights on its website www.ico.org.uk.

12. Amendments to Privacy Policy

Any amendments we may make to our Privacy Policy will be posted on this Website.

13. Contact Us

If you would like to contact us with questions about our Privacy Policy and practices or with any other request or complaint relating to your Personal Data and how it is handled, you can do so via the following post and e-mail address:

Middleton Street, Wymondham, England NR18 0AD;

hello@susieashfield.com.

If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the Information Commissioner’s Office using the following address details:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

ICO website: www.ico.org.uk

Helpline number: 0303 123 1113